How to reboot your services

Published on : 1 June 2023

Following up a power outage or a service maintenance, it is possible that you will need to reboot your devices. The following steps will show you how to reboot these equipments:

Reboot your equipments:

ONT (IHR modem)
Router
TV decoder(s)

ONT reboot (IHR modem)

Find your White IHR box (It is often installed where the fiber optic enters the house.) Here are the different elements in a IHR Telecom box for the following services:

-Home Phone

-Fibre Internet

-Television

ONT
Battery
ONT Power cable
Network cable linked to the router
Fibre optic cable – DO NOT TOUCH

If you have the Home Phone, the Fibre Internet and the Television, the following lights should be on:

Voice
Lan
Fiber
Power

If you have the Fibre Internet and/or the Television, the following lights should be on:

Lan
Fiber
Power

If your house has power, but you ONT does not, the four lights will be OFF like this image:

You must be following this procedure to make the electricity available at the ONT.

If you have a battery in your IHR box:

Press the red button until you hear an audio warning.
Wait 15 seconds

This battery will be present in your box if you have:

-Home phone

This light tells you the state of the battery
Reboot the battery by pressing the red button until you hear an audio warning
Wait 15 seconds

If you do not have a battery:

Unplug the power cable from the ONT (Check the following image to know which cable to unplug)
Wait 15 seconds
Plug the power back in
Wait 5 minutes

Here are the different elements in a IHR Telecom box for the following services:

-Fibre Internet

-Television