Last update on August 29, 2023


1: Purpose

The purpose of the General Terms of Use and Conditions is to provide a legal framework for IHR TELECOM website and services.

The General Terms of Use and Conditions must be accepted by any User visiting the website and accessing the website is considered an acceptance of these terms of use and conditions.


2: Legal Notice

IHR TELECOM’s website is published by DÉVELOPPEMENT INNOVATIONS HAUT-RICHELIEU, a non‑profit corporation, which head office is located at 380 4th Avenue, PO Box 911, Saint-Jean-sur-Richelieu, Quebec,  J2X 4J5 and place of business at 8 Frère André Boulevard, Mont-Saint-Grégoire, Quebec,  J0J 1K0. IHR TELECOM operates its business under the name INTERNET HAUT-RICHELIEU.

Information and content found on the IHR TELECOM website are provided solely for informational purposes and on an “as is” or “as available” basis. IHR TELECOM makes no representations, assurances, or warranties as to the accuracy or completeness of the information or content found on its website.


3: Access to Services

IHR TELECOM website Users have access to the following services:

  • Progress in building the fibre-optic network
  • Special offers and important information regarding our services
  • Technical support tools
  • Submitting your application
  • Blog
  • Customer Space

IHR TELECOM’s website as well as its various services may be interrupted or suspended by the Publisher, particularly for maintenance purposes, without any obligation regarding notice or justification.


4: User Responsibility

The User is responsible for the risks associated with the use of his or her username and password to log in to the Customer Space.

Also, the User is entirely responsible for the use he or she makes of the information and content found on the IHR TELECOM website.

Any use made of the service by the User which would result, directly or indirectly, in damage will be subject to compensation for the benefit of the website.


5: Publisher Responsibility

IHR TELECOM shall bear no liability for any server or network malfunction.

Similarly, the site cannot be held responsible in the event of force majeure or the unforeseeable and insurmountable act of a third party.


6: Intellectual Property

The contents of the IHR TELECOM website (logos, texts, graphics, videos, etc.) are protected by the intellectual property and copyright laws of Canada.

The User must obtain authorization from IHR TELECOM prior to reproducing, copying, or publishing any content found on its website.


7: Personal Data

IHR TELECOM may request from any User who should wish to access information found on its website to submit personal or confidential data. By accepting to supply such data, the User thereby agrees to the terms outlined in the Privacy Policy, in accordance with applicable laws and regulations. 

The IHR TELECOM website may make use of the User’s email address to, amongst others, send information or for account management purposes.


8: Changes Made to the General Terms of Use and Conditions

The IHR TELECOM website reserves itself the right to modify the clauses of these General Terms of Use and Conditions at any time and without justification. Should you be dissatisfied, your remedy is to discontinue using IHR TELECOM website. 


9: Governing Law and Jurisdiction

In the event of an unresolved dispute, claim, or lawsuit between the User and IHR TELECOM, both parties consent to submit to the exclusive jurisdiction of the courts of the Province of Quebec, more specifically to select the judicial district of Iberville as the suitable jurisdiction for hearing such judicial claims or lawsuits, to the exclusion of any other judicial district that may have jurisdiction of such proceedings under the law.