Terms currently in effect
For IHR TELECOM, it is of the utmost importance that the personal information and data of its customers remain confidential. That is why the Company wishes to ensure that this information and data is protected according to the requirements of the Act respecting Access to documents held by public bodies and the Protection of personal information (Act respecting access to information; CQLR, chapter A 2.1) as well as any other applicable act or regulation.
IHR TELECOM has established policies and procedures regarding customer information management knowing that Internet technologies are still evolving and that e-business practices are continually changing in order to meet different needs and possibilities created by these technologies.
Type of Information
For the purpose of providing services to its customers, IHR TELECOM collects and stores information and communications regarding its customers, which could be considered as being of personal or sensitive. Some of this information is supplied to IHR TELECOM by its customers to provide services.
In addition, IHR TELECOM may store its customers’ emails, as well as other types of communications, as a necessary incident to the transmission and delivery of those communications.
Personal Information refers to any information that personally identifies you or allows us to contact you. It includes, without limitation, your first and last names, your street address, your home phone number, your cell phone number, your email address, your credit card information, or banking information. Other information, such as your customer account status, choice of services, and customer logs, is created and maintained by IHR TELECOM in the normal course of business.
IHR TELECOM may share such personal information with third parties to ensure that it is able to properly supply its customers with the required services. The information listed above is solely used for service delivery purposes. Our employees as well as our third-party partners are bound by strict confidentiality agreements and breach of these agreements would result in termination.
Your personal data is stored in our system and is well secured. IHR TELECOM is committed to taking reasonable measures to protect your personal information as well as any other similar form of personal or confidential information or data.
Use of Information
IHR TELECOM is the sole owner of all information collected on its website. IHR TELECOM will not share its customers’ personal and confidential information and data with third‑parties without having obtained prior consent. We do not sell lists or generate any third-party revenue from the data that is generated on this site. Customers may, at any moment, modify, delete, or update their personal information. Please take note that IHR TELECOM retrieves data from its online form, that can be found at https://ihrtelecom.com/registration/, to contact customers when the service is made available at their address.
Duration of Conservation
IHR TELECOM processes and stores personal data in a secure environment, for the time necessary to fulfill the purposes for which it was collected. IHR TELECOM, will ensure permanent destruction of personal data within a reasonable period of time following the end of your contract.
Cookies are used to facilitate navigation through the pages of our website. These cookies do not collect personal information about you. You can, at any time, set your browser to block cookies. However, this action may deprive you of certain functions offered on the site.
If you use a computer in a public place or share a computer with other users, be sure to erase your browsing history before ending each session.
Modifications and Revisions to this Policy
380, 4e Avenue
Québec, J0J 1K0
☎ 450 346-0057
☎ 1 888 346-0057