Installation guide for your TV platform

➤➤ The new Viiv TV platform will be launched on May 20.

Welcome to Viiv TV, an extremely high-tech TV platform!

Download the Viiv TV app

Download the Viiv TV application and access all
your content on all your devices at any time*.

Available on the Apple Store or Google Play Store

*Available with participating channels.

Start installing your TV platform

Make sure that your GigaSpire router is configured and that your Wi-Fi network is activated before starting to install your TV platform. The green light means that your router is working.

Find out more about self-installation of your router

1- Connect your receiver

1.1.Connect the HDMI cable to the HDMI port on your receiver and on your television.

1.2. Connect the power supply to your receiver, then plug it into an electrical socket.

The LED on your receiver will light up red for 5 seconds before turning pale blue.

2- Turn on your television

Turn on your TV using the remote control, then choose the appropriate HDMI source.

3- Follow the instructions on the screen

Follow the on-screen instructions to connect to your Wi-Fi network, then proceed to the configuration of your decoder and voice remote control.

Do you have a Google account?

YES : Connect it to your receiver during configuration.
NO : Skip this step when configuring your receiver.

Congratulations !
Your TV platform and remote control are now operational.

4- Log in to your account

4.1. Enter your IHR username.
Your username can be found in the general details section of your invoice.

4.2. Enter your password.
Your password is the same as your IHR Customer Space password.

5- Need to recover your password?

5.1. Go to Customer Space.

5.2. Click on Recover my password.

6. Return your old receiver

Returning your old decoders to an ecocentre / recovery centre is a good way to recycle obsolete electronic equipment.

Do you have a streaming media device?

The TV platform is compatible with streaming media devices such as:
• Amazon Fire TV
• Android TV
• Apple TV

For any questions regarding streaming devices, please refer to the device’s user guide or ask for advice at an electronics store.

   Download the remote control guide

For further information,
contact us at 450 346-0057 | 1 888 346-0057