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How to reboot your services

Published on : 1 June 2023

Following up a power outage or a service maintenance, it is possible that you will need to reboot your devices. The following steps will show you how to reboot these equipments:

Reboot your equipments:

  • ONT (IHR modem)
  • Router
  • TV decoder(s) 

ONT reboot (IHR modem)

Find your White IHR box (It is often installed where the fiber optic enters the house.) Here are the different elements in a IHR Telecom box for the following services:

-Home Phone

-Fibre Internet

-Television

  1. ONT
  2. Battery
  3. ONT Power cable
  4. Network cable linked to the router
  5. Fibre optic cable – DO NOT TOUCH

 

If you have the Home Phone, the Fibre Internet and the Televisionthe following lights should be on:

  • Voice
  • Lan
  • Fiber
  • Power

 

If you have the Fibre Internet and/or the Televisionthe following lights should be on:

  • Lan
  • Fiber
  • Power

 

If your house has power, but you ONT does not, the four lights will be OFF like this image:

You must be following this procedure to make the electricity available at the ONT. 

If you have a battery in your IHR box:

  • Press the red button until you hear an audio warning.
  • Wait 15 seconds

This battery will be present in your box if you have:

-Home phone

  1. This light tells you the state of the battery
  2. Reboot the battery by pressing the red button until you hear an audio warning
  3. Wait 15 seconds

 

If you do not have a battery:

  • Unplug the power cable from the ONT (Check the following image to know which cable to unplug)
  • Wait 15 seconds
  • Plug the power back in
  • Wait 5 minutes

 

Here are the different elements in a IHR Telecom box for the following services:

-Fibre Internet

-Television

  1. Fibre optic cable – DO NOT TOUCH
  2. ONT
  3. ONT Power cable unplug and follow the procedure
  4. Network cable linked to the router
  5. State of network lights

 

If you have the television service, reboot the decoders (one at a time):

  • Unplug the electric cable
  • Wait 15 seconds
  • Plug the cable back in
  • Wait 5 minutes
  • Repeat the steps for the next decoder

Reboot the router

  • Unplug the electric cable
  • Wait 15 seconds
  • Plug the cable back in
  • Wait 5 minutes

 

If none of these steps managed to reboot the services, please call the customer service for immediate assistance at

450-346-0057 or toll free at 1-888-346-0057

Thank you so much for your patience.

-The IHR Telecom team

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